Straight Invaded
I was in the office early on Friday to wrap things up before leaving, when a friend of mine from our largest customer called and told me his management team was no longer happy with our service and were ready to shift 100% of their business to our competitor. After much groveling and assuring him, we valued them as a customer, he shared some information regarding what he thought it would take to turn things around. They felt our Account Manager was taking them for granted and they could see a...