Power Relationship
The customer looked confused and unhappy. An elderly woman glancing nervously at all the technological gadgetry on display. ‘Can I help you, madam?’ It wasn’t easy in my present mood, but I forced out my widest grin. The one that seldom failed to reassure the less technical customers, and made me feel proud of my justified skill in putting them at their ease. Usually they relaxed instantly and poured out their shameful feelings about their lack of technical skills, knowing they had found a...