Old Lonely finds a Friend
In the days when I had an appliance business in a small town in Kansas, I often laughingly referred to myself as "Old Lonely", the Maytag repairman. But occasionally I did find that being in the business of making customers satisfied meant going beyond the normal "service" work.One hot July afternoon, the phone rang and I picked it up."Pioneer Appliances" I answered."Hello, Bob? This is Amy McMullen. You sold us our Maytag dishwasher last year and it's full of dirty water and it won't pump...