How far do you go to close the sale
Keith Flanders was a really important client and for Jim, securing him as a client for the firm was a real feather in his cap. Now Keith wasn’t an easy customer to deal with he was well known in the industry that you didn’t say ‘no’ to him if you wanted to do business again. No definitely not an easy customer but a lucrative one. Operating worldwide he had one of the largest private firms out there and they needed lot of components with Jim’s firm was now supplying some of them. But you had to...