Customer Service
It was a small business. It was just Sandy, her husband, and one other guy. I got to know them all real well over the next few years, but it was Sandy that kept me coming in to pick up my orders instead of sending our courier. Their business started getting better, so they hired someone to take Sandy’s place, and she went to work in the back. When I picked up orders, I always went into the back to talk with everyone. They all had their own work rooms, so I’d go for one to the other and visit,...