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Just when you think you’ve got everything sorted, all systems running exactly as they should be, and everybody knowing and doing what they should, something will go wrong. Sods law. My old granny always used to greet this kind of thing with a sage nod and say, ‘shit happens even in Kansas’. And then she’d giggle. I have no idea why she said this, because to my certain knowledge she had never been to Kansas; in fact I would be surprised if she even knew where it was. She had certainly never been...