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Reality
The first few calls were horrible. My voice trembled and cracked, even though I had a written script in front of me for each one and I had practiced them. I even had prepared answers for any possible questions. Or so, I thought. But nothing could prepare me for the awkward silences, the soft laugh, or a nervous cough. I could tell what I was asking and telling them was for many, way beyond their experiences or imaginations. But I got through them. Not all at once, but gradually and it...